Cancellation and Refund Policy
Effective Date: 06/25/2026
Business Name: The Bloom Square
Website: thebloomsquare.com
This Cancellation & Refund Policy explains how deposits, payments, cancellations, rescheduling, weather issues, and refunds are handled for bookings with The Bloom Square.
By submitting a booking request, paying a deposit, making a payment, or confirming services with The Bloom Square, you agree to this Cancellation & Refund Policy.
1. Booking Deposits
A deposit is required to secure your event date.
Your event date is not confirmed until The Bloom Square receives the required deposit and confirms your booking in writing.
Deposits are used to reserve the date, prepare for the event, schedule labor, block availability, and cover administrative time.
All deposits are non-refundable.
2. Final Payment
Any remaining balance must be paid by the deadline listed on your invoice, booking confirmation, or service agreement.
If the final payment is not received by the required deadline, The Bloom Square may cancel the booking and retain the deposit.
The Bloom Square is not responsible for providing services if payment is incomplete or late.
3. Client Cancellations
If you need to cancel your booking, you must notify The Bloom Square in writing by email or text message.
Cancellation terms are as follows:
Deposits are non-refundable.
Cancellations made 14 or more days before the event may receive a refund of any amount paid above the deposit.
Cancellations made 7 to 13 days before the event may receive a partial refund of any amount paid above the deposit, at the discretion of The Bloom Square.
Cancellations made within 6 days of the event are not eligible for a refund.
Same-day cancellations and no-shows are not eligible for a refund.
Refunds are not guaranteed once event preparation, scheduling, delivery planning, staffing, or custom work has begun.
4. Rescheduling
Rescheduling may be allowed based on availability.
If you need to reschedule, you must contact The Bloom Square as soon as possible.
Rescheduling is subject to:
Availability of the new event date
Written approval from The Bloom Square
Any additional travel, labor, or service fees
The package and services originally booked
Deposits may be transferred to a new date one time only if The Bloom Square approves the reschedule in writing.
If the new date is unavailable, the original cancellation terms will apply.
5. Weather and Outdoor Events
Outdoor events are accepted at the client’s risk.
The Bloom Square reserves the right to refuse, delay, modify, or cancel outdoor setup if weather or site conditions are unsafe or could damage equipment.
Unsafe conditions may include, but are not limited to:
Rain
Heavy wind
Flooding
Lightning
Unstable ground
Excessive heat
Unsafe setup surfaces
Lack of proper coverage or protection
If weather affects the event, refunds are not guaranteed.
Clients are responsible for providing a safe, covered, and stable setup location when needed.
6. Venue or Access Issues
The client is responsible for making sure The Bloom Square has safe and timely access to the venue or event location.
The client must provide accurate details, including:
Venue name
Full address
Setup location
Event start time
Access instructions
Parking or loading information
Venue restrictions
Contact person on-site
Refunds will not be issued for delays, failed setup, or service issues caused by incorrect information, restricted access, lack of parking, venue refusal, locked gates, missing contacts, or other access problems outside the control of The Bloom Square.
7. Late Changes
Changes to your booking may not be guaranteed after confirmation.
Late changes may include:
New event location
New setup time
Extended rental time
Outdoor setup changes
Package changes
Add-ons
Custom requests
Additional fees may apply for approved changes.
The Bloom Square reserves the right to decline changes that cannot be reasonably accommodated.
8. Refund Processing
Approved refunds will be processed back to the original payment method when possible.
Refund processing times may vary depending on the payment processor, bank, or card issuer.
The Bloom Square is not responsible for delays caused by banks, payment processors, or third-party platforms.
Processing fees charged by third-party payment processors may be non-refundable.
9. Cancellations by The Bloom Square
The Bloom Square reserves the right to cancel or refuse service if:
Payment is not received on time
Event details are false, incomplete, or inaccurate
The setup location is unsafe
Weather conditions create unsafe setup conditions
Venue restrictions prevent setup
The client violates our Terms of Service
The client or guests engage in threatening, abusive, or unsafe behavior
Equipment is at risk of damage
If The Bloom Square cancels due to circumstances within our control, the client may receive a refund of payments made.
If The Bloom Square cancels due to client actions, unsafe conditions, venue issues, weather, or circumstances outside our control, refunds are not guaranteed.
10. Force Majeure
The Bloom Square is not responsible for cancellation, delay, or failure to perform due to events beyond our reasonable control, including but not limited to:
Severe weather
Natural disasters
Road closures
Accidents
Power outages
Government restrictions
Venue shutdowns
Illness
Emergencies
Acts of God
If a force majeure event occurs, The Bloom Square will make reasonable efforts to reschedule or offer available options. Refunds are not guaranteed.
11. Custom Orders and Special Requests
Custom work, special orders, personalized items, signage, materials, or add-ons may be non-refundable once purchased, prepared, or started.
If custom items are required for your event, payment for those items may be due in advance and may not be refundable.
12. Agreement to This Policy
By booking with The Bloom Square, submitting payment, or using our services, you confirm that you have read, understood, and agreed to this Cancellation & Refund Policy.
13. Contact Information
If you have questions about cancellations, refunds, or rescheduling, contact us at:
The Bloom Square
Email: [email protected]
Phone: +1 954-371-0748
Website: thebloomsquare.com
Service Area: Fort Lauderdale, Miami, Palm Beach, and surrounding areas
